Peak performance starts long before peak demand

 

As we head towards Autumn, conversations will soon turn towards Christmas, and when businesses prepare for the festivities and periods of peak demand, the focus is often on stock, staffing and supply chains. 

But sometimes, one area is frequently overlooked: whether facilities have the capacity to support increased operational activity. 

From additional welfare space and office accommodation to canteens and changing facilities, ensuring your workplace can scale alongside your workforce helps maintain productivity, supports employee wellbeing and keeps operations running smoothly. 

So, it comes as no surprise that the Institute of Workplace and Facilities Management (IWFM) recognise workplace and facilities management as a key enabler of business performance, with the HSE highlighting the importance of providing suitable welfare facilities as organisations expand and grow, especially during peak periods.

 

The importance of welfare and healthy workspaces during the festivities

 

It is likely that some organisations will increase headcount during busy periods. Leading retailers recognise that peak trading doesn’t begin when customers arrive. John Lewis Partnership recently revealed that it starts planning for its busiest Christmas trade period 20 months in advance, with buying, logistics, store operations and facilities all working together to prepare for increased demand. 

Whilst employee headcount increases, welfare provisions should be reviewed alongside operational capacity. The HSE highlights that employers must ensure suitable welfare facilities for staff, including rest areas, toilets and eating facilities, are readily available for their workforce. 

And it’s not just physical wellbeing that must be considered. Supporting employee’s mental health and wellbeing is also crucial. With operational pressures increasing during peak periods, supporting employee wellbeing becomes particularly important. Deloitte estimates that for the £1 employers invest in supporting mental health and wellbeing, they receive an average £4.70 return through improved productivity. 

  1. So, what does this mean for your facilities team?

     

    The research shows that peak periods are rarely a surprise. Businesses can forecast increased demand, plan recruitment and anticipate higher stock levels well in advance. The challenge that your organisation may have, is making sure that your facility is able to keep up pace and have the capacity to support the increased activity. 

    From ensuring there is enough welfare provision for a larger workforce, to creating additional space for teams maintaining business continuity, taking a proactive approach early can help reduce operational risk and keep people and processes moving when demand is at its highest. 

With that in mind, here are five things that facilities should consider when preparing for periods of peak demand: 

1. Supply chain readiness 

Peak season demand can put pressures on supply chains long before customer orders increase. Getting ahead of potential shortages and delivery delays can help your business maintain production and avoid any unnecessary disruption when demand is at its highest. 

  • Confirm availability of raw materials well in advance 
  • Communicate proactively with suppliers to avoid last-minute disruptions 
  • Build buffer stock where possible – especially for high-demand SKUs 
  • Diversify suppliers or source locally to reduce shipping risk / delays

 

2. Production scheduling and flexibility 

When demand increases, production needs to be able to respond without comprising efficiency or quality. Unnecessary pressures can be avoided by building flexibility into schedules, allowing sufficient response times if unexpected peaks occur. 

  • Optimise production runs for efficiency and reduced changeover times 
  • Consider extending shifts, adding temporary labour or running overtime 
  • Build contingency capacity for urgent or unexpected orders 
  • Implement a freeze or cut-off date for non-critical orders

 

3. Workforce planning and morale 

Additional demand can often mean additional people, longer shifts or changes to working patterns. Planning the workforce early and ensuring your employees have the right support and facilities they need, can help maintain both productivity and morale. 

  • Plan staff shifts and communicate them early 
  • Consider offering incentives, rewards or flexible holiday scheduling to support morale 
  • Train temporary or seasonal workers in advance to maintain quality and consistency 
  • Promote safety and ensure higher output does not lead to higher risk 
  • Ensure welfare facilities are up to date, with sufficient toilets, changing rooms and lockers

 

4. Inventory and warehouse management 

As stock levels and order volumes increase, small inefficiencies can quickly become bigger operational bottlenecks. Reviewing how your inventory is organised and how goods move through the warehouse, can help maintain a smooth flow during those peak seasonal periods. 

  • Audit inventory to ensure real-time accuracy 
  • Organise warehouse layouts to speed up picking and packing 
  • Implement FIFO or FEFO strategies to manage shelf life and returns 
  • Consider staging areas to support faster dispatch during peak weeks

 

5. Logistics and shipping coordination 

The final stages of the operation can come under significant pressure during peak festive periods, especially when transport capacity is limited. Coordinating logistics early can help your business avoid delays, manage customer expectations and maintain continuity. 

  • Book transport and logistics partners well in advance 
  • Understand carrier cut-off dates and potential delivery constraints 
  • Offer earlier shipping to B2B customers to reduce congestion 
  • Explore third-party logistics (3PL) providers where additional capacity is needed


Getting Christmas right isn’t just about meeting deadlines, it’s about protecting your reputation, keeping your teams motivated, and seizing the seasonal surge in demand. Facilities that plan early will find themselves ahead of the curve, while those that wait risk supply disruptions, production bottlenecks, and missed opportunities. Start preparing now, and you’ll turn the festive rush into a competitive advantage.
 

Portakabin provides risk-free, ready-to-hire spaces, from employee rest areas, to click and collect hubs and return facilities, as well as overflow storage areas and high-quality changing rooms. To discuss your next project speak to a member of our team or complete the form below.

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